FAQs for Librarians

• Access Questions
• Online Questions
• Licensing Questions
• Information for Librarians

Access Questions

How do I activate my access to an RSM Journal/s online?

You can access RSM Journals online by following these easy steps:

• First, please read our full Terms and Conditions (link to www.rsmpress.com/librarians/terms) for Online use. See below for any Licensing questions you may have. Please contact us (link to email to rsmjournals@ac.uk) if you need any clarification.
• Have your customer number to hand and go to the activation page to register. Your customer number covers all RSM Journals sent to your institution providing they are sent to the same address. So you only need to register once to set up access across all titles.
• You will then be asked to enter your contact name, institutional address details and to choose an administrator username and password, which you will use in future to make changes to your account. Now to set up your access please follow steps 1 or 2 depending on how you would like to access the journal/s.
  1. To set up your access by IP, please continue and enter your IP address information. Once entered, your activation is complete and your users can now access the journals.
  2. To set up your access by Athens, complete the steps above and then email us with your Athens ID. We will then contact Athens and register your access.

For global and consortia customers – we will set up your access. Please contact us directly if you are having problems accessing the content.

I already have access to other RSM journal/s, and I'm trying to set up access to a new title but I get the message I've already registered?

As all your institution's subscriptions are listed under your Customer Number, your access to this title will be available automatically within 1-2 weeks of your payment being processed.

If you need access urgently, please email us with your customer number and the journal title and we will speed this up for you.

How do I update my account details?

To update any aspect of your account go to: Manage My Account.

I am no longer able to access the content?

If you are having problems with your access, please check our subscription HELP page or fill out the feedback form.

Online Questions

Do RSM Journals offer perpetual access?

Yes – RSM Journals do offer perpetual access for years a subscription was held.

What online content does my subscription to an RSM Journal entitle me to?

Online access currently allows access to all back content available online.

What digital preservation methods are in place for RSM Journals?

RSM Journals have agreements with both LOCKSS and Portico.

Do RSM Journals have a gracing period?

Yes – RSM Journals have a gracing period of between 8 and 12 weeks at the beginning of each subscription year.

Are RSM Journals Counter Compliant?

Yes – RSM Journals are now Phase 2 compliant.

Can I access RSM Journals via a third party?

Yes – Currently RSM journals are also available via Swetwise and Ebscohost.

Do I need to sign a licence to access RSM Journals?

For online access for a standard or online-only subscription, we ask that you read our Error! Hyperlink reference not valid. A PDF version is also available on this page. If your institution requires you to have a signed licence, please contact us for a copy.

For multi-site and global agreements a licence needs to be signed. Copies of which can be requested.

Licensing Questions

What is the definition of a site?

An institution located within one metropolitan boundary under single administration which may academic or non-academic.

What is the definition of an authorised user?

Current members of the staff and faculty of the Licensee (whether on a permanent, temporary, contract or visiting basis) and individuals who are currently studying at the Licensee's institution, who are permitted to access the Secure Network from within the institution.

What is the inter-library loan policy?

Subscribing institutions may supply a single printed copy of an electronic original of an individual document from the Licensed Content to an Authorized User of another library within the same country by post, fax or Ariel, for personal use or scholarly, educational or scientific research but not for Commercial Use.

My institution requires we have a signed licence for online access to journals, can we sign an agreement?

Yes – we have a copy of the licence available for signing. Please contact us for a copy.

My institution does not allow us to agree to Terms and Conditions which have another jurisdiction other than our own country/state. Can we amend this?

Yes – please contact us for more information.

Contact Information for Librarians

Single site orders

To purchase any RSM Press Journals Packages for a single site, please contact Portland Customer Services at sales@portland-services.com, +44 (0) 1206 796351.

Multi-site or consortia orders

To purchase any RSM Press title for a multi-site or consortium, contact us today for a quotation. We will tailor-make the price specifically for your institution. So, whether you wish to extend access to more sites, or would like information on a consortium licence; our in-house team is on hand to advise and help you gain the level of access you require to our content.

For more information or to receive a quote please contact our sales representative in your area.